How we work
More than 70% of support calls by end users are attributed to lack of training, lack of understanding or resistance towards change. The support overheads following the implementation of a major change like a software implementation, a redundancy program, a merger/ acquisition or death of a key staff member costs companies hundreds of thousands of £'s every year...
We work closely with organisations using a consultative approach as well as conducting some training workshops. It completely depends on the individual situation. Sometimes 3 sessions is more than adequate, sometimes a few weeks/ months are required.
- Increase urgency - inspire people to move, make objectives real and relevant.
- Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels.
- We ensure that everyone gets the vision right - get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency.
- We create processes to communicate for buy-in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications - make technology work for you rather than against.
- Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements.
- Create short-term wins - Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.
- Don't let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.
- Make change stick - Reinforce the value of successful change via recruitment, promotion, new change leaders. Weave change into culture.
- We work well within a strict budget or timeframe - We work well with whatever you already have and build on it, magnifying the positive aspects of the change. We charge a flat fee per project and are used to managing our projects within a budget. Our team consists of people who have years of experience so have an extraordinary ability to get on top of a new project very quickly and enthuse people towards the new change
- Your support overheads will decrease - With over 80% of change projects, people experience a lack of clarity in how to use the new software or have a loss of confidence and enthusiasm which can lead to illness, absence from work or increased staff turnover. This causes high support overheads and costs which are often not quantified during such a change. Luminous is the only change management and training company in the UK which incorporates Accelerated LearningTM methods within our training programs - results show more than 70% decrease in support overhead post the implementation of a major change.
Whether you need support individually to climb the corporate ladder in your organisation or have a team who needs help adjusting to a major change. Luminous can assist you to achieve your goals.
For a free consultation,
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